3. Purchasing Physical Products
3.1 Product Quality
We guarantee that all products sold through our webshop https://mightytree.shup.dk are of satisfactory quality. If any product does not meet this standard, you are entitled to a repair, replacement, or refund in accordance with these terms.
3.2 Delivery
Delivery Times & Charges: Delivery costs and times vary based on the product, delivery address, and shipping method selected. We normally send within 5 working days.
In the unlikely event that the package does not show up, please contact your nearest post office and ask for it. Sometimes it is left for collection without the recipient having received a collection slip. If we receive the package back, you will of course hear from us.

Responsibility: Risk passes to you once the product is delivered to the specified address or collected from a designated location. We are not liable for delivery delays caused by factors outside our control.

International Delivery: You are responsible for complying with any import duties, taxes, or restrictions imposed by customs in your country. Additional charges may apply based on local regulations.

3.3 Collection
For a collection in Copenhagen or Regstrup: We will get in contact with you and arrange a meeting point and date
3.4 Shipping Costs
We charge shipping costs based on order weight and destination.
Denmark: Up to 5kg: 45 DKK (as traceable parcel)
Europe & UK: Up to 5kg: 90 DKK (as traceable parcel)
Outside Europe: Please write us a request

3.5 Changes & Cancellations

Order Changes: You may request changes to your order by email before dispatch. Changes may affect delivery schedules and costs.
Right to Cancel: You may cancel your order within 14 days of receiving the product for a refund. The product must be returned in its original packaging and condition within 14 days of cancellation notification. Hygiene-sealed products are non-refundable once the seal is broken.

3.6 Damaged or Incorrect Products
If your product is damaged or incorrectly delivered, notify us within 14 days of receipt. Return the product within 14 days for a replacement or refund. We may offer a replacement or process a refund, depending on the circumstances.
3.7 Payment
See 5. Payments through the Webshop

4. Booking / Attending an Event
4.1 Definitions
Event: Includes services like circles, courses, retreats, ceremonies, treatments, and sessions.
Course: Multiple meetings over time (e.g., circles, mentorships).
Retreat: Events lasting several days.
Dieta/Quest: Multi-day or multi-week events with both online and in-person components.
Session: Single events lasting several hours (e.g., ceremonies, treatments).

4.2 Booking Process
Initial Contact: Your initial inquiry about an event is non-binding. You may contact us via email, phone, or social media.
Application:
Sessions/Treatments/Ceremonies: Payment confirms your booking.
Retreats/Dietas/Courses: After initial contact, we will send you an application form and request a deposit. Your booking is confirmed upon receipt of the deposit, application form, and our approval.

4.3 Payments & Deposits
Payment Methods: Depending on the type of event, payments can be made through our webshop https://mightytree.shup.dk or via bank transfer. See also 5. Payments through the Webshop

Deposits:
Sessions/Ceremonies: Full payment is refundable up to two weeks prior to the event unless specified otherwise.
Retreats/Courses: A 30% deposit is required. Refundable before the first session; non-refundable after that unless a replacement is found.
Dietas: A 40% deposit is required, with a 1000 DKK administrative fee applicable after the first session. Cancellations within six weeks of the event will only be refunded if a replacement is found.

4.4 Cancellations

Your Cancellation: Notify us via email or phone. Refund eligibility depends on the cancellation terms in section 4.3.
Our Cancellation: In the rare case that we cancel an event, we will offer alternatives or issue a full refund, minus the administrative fee if the event has started.

4.5 During the Event

We reserve the right to modify event details to accommodate conditions or participant needs. Disruptive behavior may result in removal from the event without a refund.

5. Payments through the Webshop

Our payment provider accepts the following credit cards: Dankort, Visa, Visa Electron, Mastercard, Maestro, JCB. For refunds, it may take up to 10 business days before you see the money back in your account.

The payment will not be deducted from your account until the item has been shipped from us.

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This is an excerpt from our Terms and Conditions on our Homepage https://www.mightytree.dk/legal-notice